Delivery Policy
Orders are generally shipped within 48 hours using Royal Mail on receipt of the order. An email confirmation of the order will be sent once the payment has been received. A flat rate of £2.50 will be charged at checkout for orders under £25. Delivery is free of charge
for orders over £25 . We do not ship outside of the UK at checkout. Orders outside of the UK will be dealt with on an individual basis, please contact us at info@bluestoneremedies.co.uk for more information.
Refund Policy
Money Back Guarantee
We want you to be 100% happy with your purchase but, if you find that our products are not for you, we are more than happy to give you a refund. If you want to cancel your order or send your products back, here is our refund policy:
All of our products carry a 28 day customer satisfaction guarantee. If you are not satisfied, simply return the product within 28 days for a full refund. When you return your goods please also email us at s info@bluestoneremedies.co.uk stating your name, phone number and reason for return. In addition please provide us with your bank account details for the refund to be sent to. We aim to process all return request within 72 hours of receiving the returned goods.
Please note that:
1. It is up to you to pay any cost of the return shipping unless the product is faulty in which case we will send you a free postage label.
2. You are responsible for the product until we receive it.
3. The product should be returned in it’s original packaging with your name and address in the package so that we can identify your order.
4. There is a £5 processing fee for refunds when the customer has chosen to return the product without fault.
Please call us on 07973824086 or email us on info@bluestoneremedies.co.uk if you wish to discuss a refund with us.
Thank you,
Bluestone Remedies